Return Policy

At Intelligentsia, our goal is to provide you with the best service, the highest quality equipment, fun merchandise, and extraordinary coffees. 

Coffee - Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, if you were dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality, our expert Customer Experience team is here to help you. Please contact us at customersupport@intelligentsiacoffee.com within 30 days of your purchase.

Not Coffee - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team at customersupport@intelligentsiacoffee.com within 30 days of your purchase. Please note that we will not accept returns on grinders, kettles, or anything that has been used.

Returns of purchases made at our Coffeebar Locations

At Intelligentsia, complete satisfaction with your purchase is a priority. If you have questions or concerns about any of our products you have purchased, please ask a member of our team for assistance. Proof of purchase is necessary for a full refund on hardware and brew equipment.

Privacy Statement

Please refer to our Privacy Policy for information about how Intelligentsia collects, uses and discloses personal information from users of the Site.